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We’re always available for you before, during and after your stay.
From the moment you book until your trip is over, we’re here to help ensure that everything goes smoothly.
Kukoto provides four protections for every guest on every stay
Booking Protection Guarantee
In the unlikely event that a Host needs to cancel your booking within 30 days of check-in, we’ll find you a similar or better home or we’ll refund you.
Check-In Guarantee
No nasty surprises to worry about. The house is checked before your arrival so that the only surprises you receive will be pleasant ones.
Get-What-You-Booked Guarantee
We inspect each of our houses and make sure that the photos reflect reality. This allows us to check its quality and be totally transparent about every detail of the house.
24-hour Safety Line
If you ever feel unsafe, you’ll get priority access to customer support, day or night.
Before your stay
Here’s how we protect your trip before it even begins.
Selecting Hosts
We want our listings to be as informative as possible. For each property we provide images, a description, distances from major destinations, location on Google Maps, the complimentary services you get when you rent each property so we consistently provide great experiences for you.
Protecting your payments
Our goal is to be your trusted third-party in the rental process. We provide optimal protection to the parties involved in the rental process. Your rental payment is protected against fraud and in the case of a failure on our part, we’ll pay you back.
Screening for fraud
Verified accounts, background checks and fraud checks are a few of the ways that we are screening for fraudulent activities.
Rebooking when you need it
It doesn’t happen often, but if a host has to cancel a booking, we have emergency rebooking assistance to help you book similar accommodation.
During your stay
We’re here to help your stay go smoothly.
Helping you with our dedicated team
Our team is available to answer any questions that come up at any time during your stay. If you need help contacting the host or just have some questions, we’re here to help.
Have the house to yourself
All our properties are booked exclusively. You will have the sole and exclusive benefit of all interior and exterior areas of the property
After your stay
Even after your trip is over, we’re still here to help.
Protecting your damage deposit
No action can be taken with the deposit after your stay without the prior discussion and agreement of all parties. It enables us to protect both you and the owner.
Have peace of mind and get travel insurance
In addition to the benefits that you get every time you book through Kukoto, you may want additional protection for your trip. Consider purchasing travel insurance.
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